Job Description Roles & Responsibilities Job Description & Summary As a managed service delivery generalist at PwC, you will execute outsourced processes, such as client and customer interaction; data review, enrichment and processing; implementing and monitoring quality controls; and resolving escalations and queries. The Facility Management - Operational Manager is responsible for overseeing the daily Facility Management activities, ensuring efficient operations, quality control, and smooth coordination between service providers. Roles and Responsibilities: Operational Management: Ability to oversee daily FM activities, ensuring efficient operations, quality control, and smooth coordination between service providers. Vendor/Contract Management: Strong understanding of managing contracts, SLAs, KPIs, and performance monitoring of FM service providers. Supervisory and Team Leadership: Experience in managing teams, coordinating between various stakeholders, and ensuring that resources are deployed effectively. Problem-Solving & Crisis Management: Adept at identifying operational issues and providing real-time solutions, especially in high-pressure environments such as live events or sports venues. Stakeholder Management: Ability to work with multiple stakeholders, including event organizers, service providers, contractors, and regulatory bodies, ensuring smooth collaboration. Health & Safety Compliance: In-depth knowledge of health, safety, and environmental regulations, particularly in large event settings.