Job Description Roles & Responsibilities Job Description Directs and co ordinates various services related to the shift operations as required. Ensures prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction. Assures safety and security of the guests, visitors, employees and protects the property by working closely with hotel s security personnel. Ensures norms, procedures and systems for safety and security of guest belongings (e.g. lockers, left luggage etc.) are efficiently followed and monitored so as to ensure maximum comfort levels. Optimizes the efficient usage of room inventory by monitoring, control and feedback to support the departments. Oversees emergency operations to minimize hotel losses and liability. Ensures adherence to company and hotel policies by all departmental employees. Provides Assistant Front Office Manager, Director of Rooms and General Manager with a summary of activities and operations during the night shift by preparing a daily written logbook. Insures guests satisfaction by resolving and taking appropriate actions on all guests complaints. Handles government officials, press, etc. during the night. Familiarity with all Front Desk and Cashiering functions. Handles Sent Out guests. Checks on authorized employees remaining after the duty. Opens stores in case of emergencies. Authorizes payments in case of emergencies. Maintain policy of the power saving.